Counseling Services

Professionally trained advisors are available to help with family problems, marital concerns, financial and legal matters, stress, depression, and other issues affecting personal or work life.

With LifeWorks, members of Altrua HealthShare, their dependents and immediate family members (spouse, parent, sibling, or child) are eligible to utilize free & confidential help with personal and work-related issues. Advisors are available to help 24 hours a day, 7 days a week, 365 days a year.

Included In These Memberships

Diamond | Emerald | Sapphire | Ruby

An Option for These Memberships


Access Counseling Services

Call Altrua HealthShare

Dial 1.833.3–ALTRUA (258782), listen for and press the menu item for “Are you a Member” then press the menu item for “Counseling” to access LifeWorks.

Provide Information

Provide your name and the name of your membership Head of Household. (Your information is kept confidential.)

Speak With the Advisor

Share your concerns to get expert advice, strategies and next steps.

Follow Up

Arrange with the LifeWorks Advisor about how, when and where to be contacted if follow-up is required.

Support Topics

LifeWorks can provide support, referrals, and resources related to many issues, including the following:

  • Adoption issues
  • Alcohol and drug abuse
  • Anxiety
  • Budgeting, financial worries, and reducing debt
  • Child care and parenting issues
  • Concern about another person’s alcohol or drug abuse
  • Conflict at work
  • Crisis and trauma
  • Depression
  • Domestic abuse
  • Education issues
  • Elder care/caregiving issues
  • Gambling and other addictions
  • Grief and loss
  • Job burnout
  • Legal matters
  • Relationship issues
  • Separation and divorce
  • Stress
  • Workplace change
  • Work-related problems and job stress

A LifeWorks Advisor Will Assist with the Following


Work to make a plan to resolve issues or concerns.


Help navigate the LifeWorks website for helpful resources, incl. articles, booklets, recordings and more.


Refer you to a counselor for short-term support.


Guide you to resources in your community, such as a support group or helping agency.


Recommend community support for long-term counseling needs.

External Costs

LifeWorks is free, however—members are responsible for costs that may be associated with resources that are external and outside of Lifeworks. The advisor will work with the member to find the most appropriate and cost-effective help to address needs.
Example If the caller is referred to an outside attorney for a legal matter, the caller is responsible for paying attorney fees and associated costs.

Usage & Limitations

LifeWorks is designed to address short-term issues and to identify resources and referrals for emergency and long-term issues.
CA residents are limited to 3 sessions per topic in a 6-month period.