Check Medical Need Status

If you are a health care provider who has provided services to an Altrua HealthShare member, you may check on the status of a medical need.

Check Medical Need Status

Submit Medical Needs For GEMS and MyShare (First Health Network):
Dates of Service: October 1, 2025 & onward

First Health C/O Altrua HealthShare
PAYER ID 12175
Mail to:

First Health C/O Altrua HealthShare
PO Box 241359
Apple Valley, MN 55124

Submit Medical Needs For GEMS and MyShare (ERS):
For Dates of Service: September 31, 2025 & older

Zelis C/O Altrua HealthShare
PAYER ID 07689
Mail to:

Zelis C/O Altrua HealthShare
PO Box 247
Alpharetta, GA 30009-0247

Submit Medical Needs For All Other Memberships

Zelis C/O Altrua HealthShare
PAYER ID 07689
Mail to:

Zelis C/O Altrua HealthShare
PO Box 247
Alpharetta, GA 30009-0247

Advance Opinion for Eligibility Form

If at any time you are uncertain whether a medical need is eligible for sharing, we encourage providers, facilities and members to obtain an Advance Opinion for Eligibility by calling 1.833.3-ALTRUA (258782) and speaking with a Member Services Representative or by submitting the form.

Submit Online Form

Response time is between 24–48 hours.

Download PDF Advance Opinion for Eligibility Form
(72–96 hours response submitting by PDF Form)

If you need additional information please contact us.
1.888.244.3839

Monday–Friday
8:00pm to 6:00pm CST

For General Correspondence for ALL Memberships:
Altrua HealthShare
PO Box 241359
Apple Valley, MN 55124

Filling and Signing

You may complete any of our forms and email them using the free Adobe Acrobat Reader.