Common Questions

Altrua HealthShare is not insurance and Altrua Ministries is not an insurance company. The Membership is a health care sharing ministry that facilitates member-to-member sharing. All Members’ monthly contributions are deposited into an Escrow Account from which all eligible medical needs are shared on a member-to-member basis.

We are a recognized Health Care Sharing Ministry and members are eligible for exemption from the tax penalty. See Affordable Care Act for more information.

Yes for Diamond, Emerald, and, when the maternity option is selected, MyShare! Once you have been in membership for 90 days. The membership shares a maximum of $12,000 in year 1 and $25,000 in years 2+ with a MRA of $5,000. See Membership Guidelines for more information.

Your monthly contribution will vary based on your age, the number of members in your family and the membership you choose. See Memberships.

Our membership is for anyone looking for health care that shares in our Statement of Standards.

You must meet the criteria on the online application to be qualified for the membership. The criteria can be found in the Membership Guidelines. If, at any time, it is discovered that a member did not submit a complete and accurate medical history on the application, it could result in either a retroactive membership limitation or a retroactive denial to his/her effective date of membership.

It is NOT a contract. You can choose to quit the membership at any time. All new members pay a $100 application fee and a $25 fee that goes to Altrua Ministries that is not refundable. Altrua HealthShare does request that proper notification be given if a member chooses to quit for any reason. Please see Resources for more information.

Financial integrity and accountability of Altrua HealthShare is very important. What we do is done according to biblical standards for operating and maintaining the highest level of accountability through our auditing procedures and board of directors.

If your provider or facility bills you for an amount exceeding the allowed amount for an eligible medical need, you may submit a revised bill reflecting the balance for the remaining amount in addition to proof of payment for any applicable MRA amounts. The Membership will reprocess the eligible medical need according to the Membership Guidelines.

To request eligibility for sharing of your eligible medical needs, you or your provider must send industry standard billing forms (CMS 1500 and/or the most recent UB-04 form) in accordance with the medical needs submission instructions on the Altrua HealthShare App or on the back of your current Member ID card. These forms can be obtained from your provider.

A Needs Processing Form (NPF) and medical records may also be required, depending on the nature of your medical need. Log into your Member Portal and click the Needs Processing Form button to complete your Needs Processing Form.

Members explain to any medical provider that they are a member of a recognized Health Care Sharing Ministry. Show them your virtual membership ID card and explain that your bills should be sent either electronically or by mail as directed on your Membership ID card.

As a Member of Altrua HealthShare, your contributions are held in a member escrow account. Altrua HeathShare is a third-party entrusted to hold our Members’ contributions and disperse them in accordance with the Membership Guidelines for eligible medical needs. Members are a self-pay patient because you are a Member of Altrua HealthShare and Altrua HealthShare is not insurance; we are a healthcare sharing ministry. Remember to ask your provider for a self-pay discount.

Once your medical provider has properly processed your medical need to be shared by the membership, the medical need is adjudicated and payment is issued through the membership escrow account.

If a need is denied as not eligible, and there is a dispute, the member or any other party may seek reconsideration only through the appeal procedure described in the Membership Guidelines.

Yes, a member can have health insurance through work or another source. Members can utilize the membership to share in the portion that the health insurance plan does not cover. We will always be the last resort in sharing medical needs.

No, members share in each other’s medical needs through the membership escrow account.

Yes. Members can explain to any medical provider or facility that they are a participant in a Health Care Sharing Ministry called Altrua HealthShare and that you are a self-pay patient. Show your provider the Altrua HealthShare Member ID card either from the Altrua HealthShare App or the physical card printed from the App or the Member Portal and explain that the medical need should be sent by the provider either electronically or by mail as outlined by the instructions in the Member Portal.

As an Altrua HealthShare Member, you have access to your current physician or our HealthCare Concierge can help you find one. Our Members can go to any provider or facility they choose regardless of the provider’s “network” affiliation, and by doing this Members can now skip the extra costs that used to be associated with visiting a non-affiliated provider.   You have access to virtually any provider in the nation. Just call 833-3-ALTRUA (25-8782) AFTER prompts, press 4.

Members can explain to any medical provider or facility that they are a participant in a Health Care Sharing Ministry called Altrua HealthShare and that you are a self-pay patient. Show your provider the Altrua HealthShare Member ID card either from the Altrua HealthShare App or the physical card printed from the App or the Member Portal and explain that the medical need should be sent by the provider either electronically or by mail as outlined by the instructions in the Member Portal. The provider can also go to altruahealthshare.org/resources/providers/ to submit medical needs.

If your provider will not accept the Altrua HealthShare Member ID card on the Altrua HealthShare App, please ask if they can apply a self-pay discount. You will only be reimbursed for eligible medical needs for the services that were provided. An Advance Opinion for Eligibility may be requested but is not required. Itemized statements must include the following information (at a minimum) for Altrua HealthShare to accept them for review:

• Provider’s Name
• Provider’s Tax ID
• Diagnosis Code (ICD-10)
• Procedure Code (CPT, HCPCs for REV Codes)
• Date of Service (DOS)
• Billed Charges
• Itemized receipt for Proof of Payment
• A completed Reimbursement Form

Altrua HealthShare have partnered with ManifestRx to provide a Generic and Name Brand discount program to our members. ManifestRx is accepted at more than 62,000 pharmacies – Including most major drug store chains, big box retailers, independents, and mail-order pharmacies. NOTE: ManifestRx Pharmacy’s online pricing includes free home delivery! Again, this is a discount program, and the out-of-pocket member costs are not applied towards the Member’s MRA.

Access your Virtual Membership ID Card using the Altrua HealthShare App, or sign into your Member Portal online to print your card. Simply present your Virtual Membership ID card at the pharmacy of choice and get prescriptions processed for any qualifying discount.

Not all prescriptions are eligible for a discount. Mental Health, Birth Control and other ineligible needs are not eligible for discount through our ManifestRx partnership. See Membership Guidelines to check eligibility of discounted prescriptions.